Privacy Policy

1. Who we are

BulPil (Pty) Ltd ("BulPil", "we", "us") operates www.bulpil.co.za and sells wellness products to customers in South Africa. This policy explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information we collect

We collect information you provide directly, including your name, delivery address, email address, phone number and payment details, as well as information generated when you place an order, contact support or browse our site (such as pages visited and device type).

3. How we use your information

• To process and deliver your orders, including discreet packaging and courier handover.
• To communicate with you about orders, delivery updates and support requests.
• To improve our website, products and customer experience.
• To meet legal, tax and regulatory obligations.

4. Discretion and packaging

We understand the sensitive nature of our products. Order details are handled by a limited number of authorised staff, packaging is unmarked, and billing descriptions on card and bank statements do not reference product names.

5. Sharing your information

We share information only with trusted service providers who help us operate our business, such as courier companies and payment processors, and only to the extent necessary for them to perform their services. We do not sell personal information to third parties.

6. Data security

We apply reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access, including encrypted checkout and restricted internal access to order data.

7. Your rights

Under POPIA, you may request access to, correction of, or deletion of your personal information, and may object to certain uses of it. To exercise these rights, contact us using the details below.

8. Cookies

Our website may use cookies to remember your preferences and understand how the site is used. You can manage cookie settings through your browser.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update.

10. Contact us

For any privacy-related questions or requests, contact us at support@bulpil.co.za or visit our Contact page.